
Is there an age requirement to rent an RV?
Minimum of 25 years of age. For renters who are under the age of 25, but meet all other criteria we require a binder policy that covers the unit for the duration of the trip. This is on a case by case only.
What if my drivers license is expired?
Unfortunately we only permit those with a valid ID at this time. If you have a replacement coming but have not received it yet due to delays, you should have been given a paper copy with new dates, or emailed a printable copy. This is required for the check-in process.
What type of insurance do I need?
Insurance through outdoorsy is provided in three separate tiers. Essential, Preferred, or Peace Of Mind. If renting directly from us (off platform) we will need proof of liability insurance from your vehicles insurer that extends to our rental unit. If that is not available we offer short term insurance rates.
Do I need a truck to tow a trailer?
No. Towing can be done with many different types of vehicles. Most of our units can be towed with a mid size SUV. Please check your vehicles towing capacity, then carefully read the units description to find weight details.
What are the towing requirements?
Towing is allowed based on previous towing experience and your knowledge of setting up a travel trailer. This is offered on a case by case basis only. We encourage those who are not experienced in either to allow us to deliver and set up the unit for the ultimate camping experience.
What is your Pet policy?
*We welcome your fur friends!
*Service animals are welcome, Emotional support animals will go through the same approval process as a non service animal. We advise you to check with campground rules & guidelines to ensure your fur friend is allowed on site.
*A strict no cat policy is enforced. Deposit will be forfeited if this rule is broken.
Do you offer delivery?
Yes, we offer delivery to most all destinations. Our base pricing starts at $150.00. Delivery & pickup is included within a 30 miles radius of our location. $5.00/per mile (1 way) there after.
What does the delivery fee include?
Our delivery fee includes the delivery and set up of the unit, showing you how to use and navigate the RV, as well as answer any of your questions. We will come back on your departure date on the scheduled pick up time to tear down and haul away. All you have to do is show up with your family and desired personal items and we’ll handle the rest.
Do I need to clean the RV?
We require a $50-150.00 prep fee which ensures that enhanced cleaning and sanitation protocols are taking place in between each booking.
We require that the unit come back in the condition it was given in, additional cleaning fees will apply.
How many people can we have in the RV?
Occupants are to never exceed RV sleeping capacity. If a unit sleeps 5 that is the maximum number of guests at any given time.
How does the deposit work?
The deposit is held on your credit card, once the RV is returned in acceptable condition and inspected the full deposit will be released. In the event of damages, damages are deducted from the deposit.
Do I need to have a campsite reservation?
Yes. We require you to have a confirmed campsite prior to making your reservations with us, not applicable for personal residence. If you need assistance with this, please feel free to reach out.
Do you require an electronic brake controller?
Yes, on all towable trailers.
What should I expect when I pick up the RV
Upon pickup, depending on you experience we will do a walk through with you ranging from 25-45 minutes showing you how all aspects of the camper operate.
Do you rent generators?
Yes, we rent generators for off grid camping as well as many other features offered in the checkout process.